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Frequently Asked Questions
Why do I need a professional Property Management company for my rental property?
Hiring a professional property management company like Solved Property Management ensures your rental property is expertly handled, maximizing your investment’s potential. We take care of tenant screening, rent collection, property maintenance, and legal compliance, providing you with peace of mind and freeing up your time. Our expertise helps in setting optimal rental rates, reducing vacancy periods, and maintaining positive tenant relations, ultimately enhancing your property’s profitability.
What does a property manager do?
A property manager oversees all aspects of a rental property, from marketing and tenant screening to rent collection and financial management. They handle maintenance, coordinate repairs, ensure legal compliance, and manage tenant relations, including disputes and evictions if necessary. Their role keeps the property profitable, well-maintained, and hassle-free for the owner.
How is a property manager different from a real estate agent?
A property manager focuses on the ongoing management of rental properties, while a real estate agent primarily handles buying and selling homes. At Solved Property Management, all of our property managers are also licensed and highly experienced Real Estate Brokers, giving us a unique edge over competitors. This expertise allows us to set strategic rental rates, attract high-quality tenants faster, and maximize your investment’s long-term value. Unlike most property management companies, our deep understanding of the real estate market ensures superior tenant placement, legal compliance, and proactive property appreciation strategies, making us the best choice for landlords looking for expert-level management and higher returns.
How do you screen potential tenants?
At Solved Property Management, we have a rigorous tenant screening process designed to place high-quality, responsible tenants in your property. Our screening includes full background checks, credit assessments, employment and income verification, rental history review, and reference checks. We go beyond basic criteria by analyzing financial stability, past rental behavior, and overall reliability to minimize the risk of late payments or property damage. This due diligence is why we maintain a 99.71% on-time rent payment record and attract tenants who treat properties with care and respect. By placing only the most qualified tenants, we help ensure steady rental income, fewer issues, and long-term property value preservation.
How is a property manager different from a real estate agent?
The Landlord and Tenant Board (LTB) is an Ontario tribunal that resolves disputes between landlords and tenants under the Residential Tenancies Act. It handles matters such as rent disputes, eviction applications, and maintenance concerns. At Solved Property Management, we ensure that landlords rarely have to deal with the LTB due to our exceptional due diligence in tenant screening. Our rigorous vetting process has resulted in a 99.71% on-time rent payment record and tenants who respect and maintain the properties they rent. However, in the rare event that eviction becomes necessary, we handle the entire process on behalf of the owner, ensuring all legal requirements are met while minimizing stress and financial loss.
Why should I choose a property management company?
Managing a rental property is time-consuming and complex, from tenant screening to maintenance, rent collection, and legal compliance. A professional property management company like Solved Property Management makes this seamless while maximizing your investment’s profitability. Thanks to economies of scale, we leverage cutting-edge technology, preferred vendor pricing, and priority service, ensuring lower costs, faster maintenance, and better property care. The monthly management fee isn’t an expense—it’s an investment that saves time, reduces risk, and increases long-term returns, making your rental truly passive income.
What are the typical fees for property management services?
Property management fees vary based on the company, services provided, and pricing structure. At Solved Property Management, we offer transparent, all-inclusive flat-rate pricing with no hidden fees or surprise charges. Unlike other companies that may charge extra for services like inspections, lease renewals, or maintenance coordination, our pricing covers everything you need for seamless and stress-free property management. This ensures predictable costs, maximum value, and no unexpected expenses, allowing you to focus on growing your investment with confidence.
Is there a catch behind your ‘cancel anytime, no strings attached’ promise?
Absolutely not. At Solved Property Management, we believe in earning your trust and business every single day. Accountability is at the core of what we do, and we stand by our commitment to delivering exceptional service, without forcing you into a long-term contract. Unlike other companies that lock property owners and landlords into restrictive one-year agreements with hefty cancellation fees, we rely on results, not contracts, to keep our clients happy. Many competitors overpromise and underdeliver, knowing you’re stuck with them. We take the opposite approach, if you’re not 100% satisfied, you have the freedom to walk away, keeping us fully accountable to providing top-tier service at all times.
How do you handle maintenance requests?
At Solved Property Management, we take maintenance seriously to protect your investment and keep tenants happy. We aim at responding to all maintenance requests within 2 hours and our track record for 2024 a 96% resolution of all issues within 3 days. Thanks to our strong vendor relationships and high service volume, we secure preferred pricing and priority service, ensuring faster repairs at lower costs. Our 24/7 emergency response system ensures urgent issues are addressed immediately, minimizing property damage and tenant inconvenience. By proactively managing maintenance, we prevent minor issues from becoming costly repairs, keeping your property in top condition and maximizing its long-term value.
How do you determine the rental rate for my property?
At Solved Property Management, we don’t rely on one-size-fits-all pricing or automated estimators. Instead, one of our experienced Real Estate Brokers manually conducts a detailed market analysis, factoring in current trends, comparable properties, and your property’s unique features. This ensures we strike the perfect balance, maximizing rent while minimizing vacancy. Our expert pricing strategy consistently achieves rental rates 6.2% above market average, helping you earn more while keeping your property occupied with quality tenants.
Do you offer services for non-resident property owners?
Yes, at Solved Property Management, we provide specialized services for non-resident property owners, ensuring your investment is managed efficiently, no matter where you are. We handle Non-Resident Tax (NR4) compliance, assist with NR6 filings to help reduce withholding tax obligations, and ensure timely tax remittances to keep you in good standing with the CRA. Our team provides detailed financial reporting, regular property updates, and proactive maintenance management, allowing you to stay informed and in control without needing to be physically present. Whether you’re living abroad or temporarily away, we make owning rental property truly passive and stress-free.
How quickly can you find a tenant for me?
At Solved Property Management, we have one of the fastest tenant placement rates in the industry, filling vacancies 39% faster than the market average. However, we believe in transparency over gimmicks and won’t offer misleading guarantees like some companies that rush sub-par tenants just to fulfill a promise. Instead, we provide an honest average timeframe based on market conditions while ensuring only qualified, high-quality tenants are placed in your property. If at any point you feel we’re not meeting your expectations, you’re always free to cancel with no penalties, because we believe in earning your business daily, not locking you into a contract.
Get in touch
Office & Mailing Address
#214-104 Crockford Blvd, Scarborough, ON, M1R 3C3
